Service Provided by Customer Care Centre

Customer Care Centre Location
V city MTR Floor
Service Hour : 09:00am - 10:00pm

Our Customer Service Officers provide the following services at our Customer Care Centre :

  • Caring Services Lost and Found for missing person and property Mailing service Limited photocopying Local facsimile (Send Only) Local phone call (Dailing Only) Smart Phone self-charging service Cross Border Coach Schedule Octopus Care value adding Coins exchange Guests' comments collection Transport enquiry Taxi Hiring Induction loop for hearing impaired Recycling of Rechargeable Battery

    * while stock lasts
  • Borrowing, Provision and Sale Wheelchair lending * Umbrella lending * Portable mobile charger lending * Wire Cable for Vehicle's battery lending Free complimentary raincoat * Free sewing kit * Free facial mask * Free tissue * Free notepaper Sale of postage stamp * Eco bag borrowing * First Aid Services Body temperature measurement First aid box AED First aid device
  • Shopping Escort tour Shop information Mall promotion events Free parking registration Leasing enquiry Shopping privileges information Baby Care Baby trolley lending * Baby trolley cover lending * Nursing cover lending * Free baby diaper * Free disposal baby bib * Warm wet tissue * Free kids / baby cooling gel pad * Baby food and milk bottle reheat * Hot water supply
  • Men / Women Washroom
  • Nursery Corner
  • Family Toilet
  • Disabled Toilet
  • E-Directories
  • Free Wi-Fi
  • Locker service (self-serve)